Brewing up a good ideaOn 1 Nov 2003 in Personnel Today Over the next few months Costa Coffee will share its experiences of settingup a pilot for the first modern apprenticeships in the coffee businessTo enhance the retail skills of its workforce, Costa Coffee, with soletraining provider Acorn Learning Solutions, is introducing a vocationaltraining programme within the workplace, to produce the next generation ofspecialist coffee experts or baristas and the managers needed to ensure thefuture of the brand. How it all began Costa Coffee, where 3.7 million cups of coffee are made by hand every week,wanted to ensure the excellence of its coffee throughout its 300 stores acrossthe UK, Germany and the Middle East – with plans to expand to 500 stores by2005 – while simultaneously developing the skills and knowledge of itsstore-based employees. On 13 February, Grace Coleman, Costa’s head of learning and development andAcorn Learning Solutions’ business development director Donna Rudolfo, met tobrainstorm a way forward to build on Costa’s existing internal learningprogramme, The Journey. The aim was to satisfy the needs of the company as embodied in The Journeywhile at the same time providing staff with access to nationally recognisedqualifications. “Founders, Bruno and Sergio Costa always maintained a passion forperfection at every stage of the coffee-making process which has beeninstrumental in their success,” says Coleman. “This culture of passion and quality underpins the Costa HR strategyand 12 months ago we launched ‘The Journey’, a learning and developmentframework in line with our business strategy. Based on four stages, theprogramme covers everything from recruitment and induction topersonal/professional and career development. “The philosophy of The Journey is to encourage employees to takepersonal ownership for their development. By developing an accredited learningprogramme that will drive the operational excellence within its in stores,Costa will be able to reinforce and embed learning from the recruitment andinduction stage and provide a stepping-stone to the realm of personal andprofessional development.” On 15 July, 31 volunteers from across the South West Region – comprisingnine store managers, eight team leaders and 14 team members – gathered at theMarriott Hotel in Bristol for the launch of the pilot of the firstNVQ/Foundation Modern Apprenticeship programme of its kind. According to Rudolfo, the programme offers 16-24-year-olds a 12-monthFoundation Modern Apprenticeship, with over-25’s eligible to complete afast-track learning programme to NVQ Level 2. “Costa Coffee already had an excellent in-house training programme inplace, and the new custom-made modern apprenticeship programme dovetails withit perfectly,” says Rudolfo. “By combining elements such as stock control, point-of-sale systems andcustomer service with modules in food hygiene and serving hot drinkstraditionally associated with the NVQ in catering, we are able to equip staffwith the necessary know-how as the business expands. “The NVQ/Modern Foundation Apprenticeship programme has been designedto enhance the second phase of ‘The Journey’ and should the pilot besuccessful, will result in a national roll-out across the Costa stores in March2004. Not only will staff be able to apply what they do on a day-to-day basis,but they will receive a qualification accredited by the London Chamber ofCommerce and Industry (LCCIEB),” she adds. Adapted Monitored by Acorn’s regional training and development adviser NatashaGamble, it was important that the programme could be adapted to suit specificlearner needs. Each employee was assessed individually and a learning plan drawn up toidentify issues that might hinder the success of the programme. As none of theemployees had any special learning needs, Gamble was able to go straight into atwo-week induction course with Costa Coffee and parent company, Whitbread. “For me to accurately observe, support, advise and assess the Costaemployees, I needed to know exactly what they did each day and how this slottedin with the service philosophy of the company,” says Gamble. She initially set up a schedule to visit each store on a fortnightly basis,but as a result of the overwhelming success of the first pilot, Costa made adecision to launch a second across the South East on 5 September. Toaccommodate the 22 new learners, Gamble changed her visits. “Costa is a very busy company and I would find that some learners didnot have a chance to do any of their work for my next visit. After speaking tothe employees themselves, I rescheduled my visits to a three-weekly basis togive employees more time to complete the questions and assignments. “Overall the feedback has been very positive and enthusiastic.” However, as with all new training programmes, there were some hitches. Fourweeks into the programme three employees withdrew from the pilot. Whenquestioned about their reasons, it emerged that one had enrolled for universityand the other two did not feel the programme suited them at the time. To prevent this re-occurring, Rudolfo reiterated the seriousness of thecommitment required during the launch in the South East and new learners werecarefully evaluated before starting the programme. It was still felt that learners did not have the required time to completeassignments during working hours and although some were happy to takeassignments home, it was decided to allocate one hour per learner per week toencourage learning within individual stores. “Most learners are finding the programme fits well with their workingpractices,” says Rudolfo. “Therehave been suggestions of introducing higher level NVQs and a few managers havesaid they would like to start on a higher level to be more challenged. However,they feel it is an excellent NVQ/FMA programme for team members and leaders andit will encourage them to learn more and will reinforce what they already know.”On the whole everyone doing the NVQ feels that it is a great extrarole within their existing position,” Rudolfo adds. 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The Turf is synonymous with matriculation, mods, finals and student scum. Its mistreatment by absurdly-dressed, braying idiots, commences with the ceremony that makes one member of the University, and ends with exhausted post-finals debauchery. But that’s the price you pay for letting people bring their own champagne and flour onto the premises. Do people actually visit the Turf at any other time? Does it even exist when there aren’t finals? Perhaps some consider it their local and spend many happy evenings drinking the (admittedly excellent) beer. I’d be surprised though. In spite of being genuinely old, the Turf somehow manages to have all the character of a branch of McDonalds. Taking advantage of the many tourists who still find the place, purchasing a drink requires a second mortgage. The toilets are outside, which is annoying until the stench of piss makes you thankful for the fresh air on exiting. The food is over-priced at best and the beer gardens have far too many picnic tables, making them feel like prison cafeterias. Moving past the front bar, which overcrowding will inevitably necessitate, forces you to doubt the reputation The Turf has as being great English pub. It’s awful. After the landlord saw an early draft of this article, Pat was dragged in front of his college Dean to explain himself. The landlord had protested that the Turf goes out of its way to be friendly to students. Perhaps he had a point. To determine this Pat and Texas went for few pints on a Saturday afternoon. “This place is full of students and twats”, commented Pat over an appallingly priced glass of ice with lemonade mixer. Perhaps that’s the Turf ’s problem. It’s too friendly to students, but not in the joyfully stupid manner of a Scream pub. It’s simply old, cramped, and the service is fucking terrible.
Congress managed to turn back from the precipice of a government shutdown last week by agreeing to delay the legislative fight to another day. The signing of a “continuing resolution” by the House of Representatives (on 9/19/19) and by the Senate (on 9/26/19) will permit fiscal year 2020 to begin tomorrow (on 10/01/19) as scheduled, albeit with a spending plan carried over from fiscal year 2019. Both chambers of Congress now have until Thursday 11/21/19 (a week before Thanksgiving) to agree on new spending limits for our nation’s discretionary outlays for the new fiscal year, representing 30% of our anticipated spending, i.e., $1.4 trillion out of $4.6 trillion (source: Congress).Call it a disagreement or a difference of opinions, but either way, Fed members are not on the same page with regard to the future of rate cuts. The Federal Reserve Board consists of the seven members of the Fed’s Board of Governors (which has two vacancies currently) and the presidents of the 12 regional Federal Reserve banks, i.e., there are 17 current members of the Federal Reserve Board. At the 9/18/19 Fed meeting where an interest rate cut was approved, 7 of the 17 supported an immediate rate cut and saw the need for an additional rate cut later in 2019, another 5 of the 17 supported an immediate rate cut but anticipated no further action during 2019, and the final 5 of the 17 did not support the most recent rate cut or any other reductions in 2019 (source: Federal Reserve).The ultimate winner of the U.S.-China trade war may not be Washington or Beijing but may be Vietnam. U.S. corporations caught in the middle of the conflict have increasingly turned to Vietnam to establish new manufacturing relationships, including some of Silicon Valley’s biggest technology names (source: Financial Times).Notable Numbers for the Week:MILLION BUCKS – If the nation’s aggregate net worth of $113.5 trillion was spread equally across all 122.5 million U.S. households, every American household would be worth $927,000 (source: Federal Reserve).VOTING – The 2020 elections in the U.S. take place 400 days from today. On 11/03/20, Americans will vote for a President, all 435 members of the House and 33 members (out of 100) of the Senate (source: Congress).EACH AND EVERY DAY – The world consumes 101 million barrels of crude oil per day, with the United States consuming 21 million barrels of the global daily total (source: Department of Energy).FREEDOM AND UNITY – The lowest unemployment rate in any U.S. state as of August 2019 was 2.1% in Vermont (source: Department of Labor).
Knot Artisan Coffee and Pretzel bakery has opened a fourth site in London’s Victoria station.Specialising in craft pretzels, the bakery now fuels four shops in London – the other three are at Clapham Junction, Richmond station and Kingston Ancient Market – and co-founder Vincent Pierrot said he planned to open a further three to five over the next 18 months.Pierrot said the bakery would be looking for sites from 300sq ft large, and hinted that these may also be in travel locations around the capital.Pierrot said “We’re so excited to be opening Knot in central London and look forward to serving up our unique recipe pretzels to commuters. We really like the station environment and believe we can offer something more interesting for those on the move.”The business was first set up in 2011 by husband and wife duo Irina and Vincent Pierrot, at the Ancient Market in Kingston. It now operates out of a bakery in south London.The pretzel bakers use butter, cane sugar, and flour from Shipton Mill to make the products- and create a variety of flavours from cinnamon to smoked bacon. Other varieties include chorizo and emmental, lavender sugar and roasted hazelnut.
The String Cheese Incident is set to take over the 1stBANK Arena in Broomfield, CO from December 29th through the 31st, putting on three unique and exciting “Incidents” for their diehard fans. Cheese recently detailed the run, which will the two members of Big Gigantic collaborate with SCI for “Big Gigantic Incident” on night one, The Floozies open up on night two, and the band play three full sets to ring in the New Year.Fans who are going must be elated, but, if you can’t make it – fear not! The String Cheese Incident has just announced a partnership with nugs.tv to webcast all three shows. You can get all of the details here. The band also has a new album coming out in early 2017, so get ready for lots of exciting Cheese ahead!
2SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr We often times are asked, what’s the best way to gather Business Process data for ease of keeping the information current. Here are some simple steps to make the process easier for everyone involved.How does your organization define “severe impact”? Providing a clear understanding to the entire team ahead of time can save time and confusion later. This can be financial, reputation, etc. An overall understanding needs to be clear so recovery efforts can be focused effectively.From a technology perspective, start with putting together a complete list of systems that are used in your credit union.What business processes and functions does the credit union perform and provide. Each department should define for their areas. This can be likened to functions on a job description as an example. The big thing to focus on here is PROCESSES.What are business process? How detailed should I get?Here’s a great example. “Opening Accounts” – is that too vague or does it need to be broken down into smaller processes (like IRAs, HSAs, Checking Accounts, etc…)? There’s not a right or wrong answer to that question. The key is to get the processes and functions listed and defined. These can always be broken down or simplified later. There are always improvements or clarifications that can be made.Examples of systems instead of processes – Phones and Email. These are systems used for a specific business function. continue reading »
8SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » Stanley Hayes, former president/CEO of the liquidated Valley State Credit Union, is scheduled to be sentenced in April after he admitted to embezzling $710,000 from the Saginaw, Mich. cooperative.Michigan Attorney General Bill Schuette said Hayes pleaded guilty in a state court last week to 13 felonies, which included embezzlement, computer crime and racketeering.Hayes, 45, was CEO of VSCU from 2005 until he was fired in 2016.In order to make the financial position of VSCU appear better than it was to auditors, Hayes used embezzled funds to pay loans, including loans held by dead persons.
4SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jeff Rendel Jeff Rendel, Certified Speaking Professional, and President of Rising Above Enterprises works with credit unions that want elite results in sales, service, and strategy. Each year, he addresses and facilitates … Web: www.risingaboveenterprises.com Details With all of the talk around credit unions regarding business model disruption, it seems the same conversation should flow to credit union chapters. We’ve all joshed about “Chapter Chicken,” the 50-50 drawing, and how the same colleagues we saw at work just an hour before are sitting at the same table – again. Perhaps, it’s time for some change at your chapter. If so, below are five ways that five chapters are disrupting their models to remain relevant for their members. Networking is the main reason people show up. A chapter in Texas designs meetings around networking for specific areas – branches, lending, sales, technology, etc. All are invited, but the focus is singular each meeting. Average attendance rose and membership grew, even though members do not attend each monthly meeting.Meetings don’t have to be the same. A chapter in Florida hosts one sit-down dinner each year. One. The rest of the meetings are mixed: early morning breakfasts; casual lunches at credit unions; and, a steak fry during the summer. For a twist, the chapter hosted a focus group of actual credit union members. Live, they heard exactly what members want.Trends and fresh takes on business provide the most value in programming. A California chapter teams up with credit union consultants, when in town. The chapter arranges for an education session during the day and a high-level conversation for chapter members in the evening. Chapter members get an outsider’s view followed by insiders’ discussion.Casual and active meetings appeal to young professionals (and all of us, for that matter). An alliance of Midwest chapters held several meetings at technology hubs in the city. Even more, the chapters created 20 minutes of “Speed Meetings” – five focused minutes with four new people on the same topic. Connections developed and new ideas were refined through others.C-level speakers attract C-level attendees. An Illinois chapter hosts CEO-panels, but also invites out-of-area CEOs to town for their take on the credit union industry. To encourage greater CEO attendance, the guest CEO leads a CEO-only session before the chapter meeting. CEOs gain value through discussing issues that affect all CEOs in the room.The purpose of credit union chapters is to facilitate a community of professionals and volunteers. The chapter model requires just as much attention as our credit union business models. To continue adding value for your chapter members, mix up your meetings with intent. Your commitment to a fresh approach provides the kind of value that will drive demand for your chapter.
Two years ago, I posted a Facebook photo of my pride Apple watch face with my rainbow pride band. I captioned it, “My watch has a little too much pride. Or is there such a thing?” Lots of friends responded with positive affirmations and messages like “You can never have too much pride.”But one friend, not in the LGBTQ community, quoted St. Augustine instead. “It was pride that changed angels into devils; it is humility that changes men into angels.” I was stunned. I thought, “Is he trying to be funny? Does he not understand the deeper meaning when we say Pride?”I began reflecting on the word “pride” and what it means to our community. Over the last 30 years, I have marched in dozens of parades and attended many events. I can remember the newness and excitement of stepping outside of my hidden self to reveal my authentic self to friends and community members. Over those years, did the meaning and celebration of pride slip away or diminish somehow? This is placeholder text continue reading » This post is currently collecting data… ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr
On Wednesday, another drive-thru milk giveaway will be held at the Gilbertsville-Mt. Upton school from 1 to 6 p.m. The distribution will be held from 9 to 11 a.m. and again from 4 to 6 p.m. People are asked to stay in their cars for social distancing purposes. The giveaways will be held on a first come first served basis. (WBNG) — The Otselic Valley School in Chenango County will hold drive-thru milk distribution Tuesday.