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Forty agencies received ISO 9001: 2015 certification

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first_imgThe Association of Croatian Travel Agencies (UHPA) together with its forty agencies has successfully implemented a project to renew the quality management system certificate according to ISO 9001: 2008 and the transition to ISO 9001: 2015, and the certification was carried out by Lloyd’s Register Quality Assurance.The ISO 9001: 2015 standard is an internationally recognized standard introduced by the International Organization for Standardization (ISO) for quality management systems. Successfully implemented quality management system according to ISO 9001: 2015 and operating in accordance with the requirements of this standard is a generally accepted way of working to ensure current and future customers or partners the expected quality of products and services. ISO 9001 certified travel agencies prove their commitment to providing quality services, a system of quality control of products and services and a focus on their continuous improvement.Quality management helps to better understand and monitor customer needs, achieve a greater degree of customer satisfaction and trust, more efficient business, increase productivity and profitability of the company, improve internal communication and achieve continuous growth and development. Minister of Tourism Gari Cappelli emphasized the importance of tourist agencies and their employees for the quality and sustainable development of Croatian tourism and expressed the full support of the Ministry of Tourism and the Croatian Tourist Board for UHPA projects. “Congratulations to all the agencies that have earned this prestigious certificate for their dedicated work and the establishment of a quality management system that makes them more competitive in the tourism market, but also the Association itself. The offer of travel agencies is one of the most important things in the development of tourism, the motivator of the arrivals of our visitors and provides additional value to the entire tourism. Therefore, the Ministry of Tourism will continue to monitor and support the work of the Association of Croatian Travel Agencies and its members who have been working for years on quality and guarantee that guests know what to expect from travel agencies. “The ISO certification project was launched by UHPA in 2012, which resulted in the certification of the first group of members of the Association in 2014, the second group in 2015, and the recertification of forty members in 2017. Today, UHPA is the first professional association in tourism in Croatia to hold the ISO 9001: 2015 certificate and one of the few to enter the certification process with a network of its members and successfully implement a project to implement and certify a quality management system. “Behind us is a great tourist year in which we achieved a record 100 million overnight stays. Travel agencies have certainly made a great contribution to this success. Looking at the turnover achieved this year, I especially want to draw attention to the increase in turnover in the pre-season and post-season. In that period, the majority of traffic is generated through travel agencies. It is nice to see that agencies are an important factor in the tourism sector, and we will certainly remain so with our work, creativity and in the future, regardless of all the challenges and threats that lie ahead.and “, stated Tomislav Fain, President of UHPA.List of agencies that have been awarded the ISO 9001: 2015 certificate Related news:CROATIAN TRAVEL AGENCIES URGENTLY NEED TECHNOLOGICAL PROGRESSHOW CAN TOUR AND ACTIVITY ORGANIZERS COMPETE WITH LARGE ONLINE BOOKING PLATFORMS?last_img read more

Doctor in bid to find his late dad’s Donegal relatives

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first_imgA doctor has launched a bid to find his Donegal relatives so he can bring his father’s remains home.Ben Stevens, a paediatrician in Hertfordshire in the UK, was left at a London hospital by his mother as a baby and later adopted when he was five by a loving family.The 35-year-old began searching for his birth parents around six years ago. However he was heartbroken to discover that his father, Gerry Monaghan, from Co Donegal, had died tragically in a suspected hit-and-run just one year earlier.The news was especially tragic as Ben learned his father, who was aged in his late 40s when he died, lived just 30 minutes from Ben’s London home.He told independent.ie “I contacted my social worker and they told me had died. That was a bugger!“Only seven people went to his funeral. It was only 20 minutes away from my house and I would love to have been there.”Despite this Ben made contact with his father’s partner Heather and the pair became instantly close. It was only then that Ben saw a picture of his father for the first time. He admits that it was an emotional experience. “I saw some pictures of Gerry and it was like looking in the mirror. We are so alike.”But tragedy was to strike again just six months later when Heather died suddenly.“That was a bugger as well,” he said. “I was just really getting to know her and I was learning all about my father and the type of person he was.”Ben did make contact with his birth mother and met her once but she then cut off communication.Now the London doctor said he would like to find his father’s family but he told Independent.ie that he doesn’t know very much about them.He explained that his father was born in the mid 60s and was originally from Co Donegal. Ben believes his father had one sister but isn’t aware of any other family members. “I am fascinated to know more about my birth father. I would like to know about where he grew up and my family. I don’t think a lot of them talked to Gerry as he had problems with the drink.“I would like to meet my relatives and to say “Hi”. I would like them to see that I turned out pretty okay I am a paediatrician and I have a very happy life.”Ben said he wants to bring his father’s ashes to Donegal and the family home.“At the moment they are in a house and I don’t think that’s great. I would like to take them somewhere nice.” If you have any information on the late Gerry Monaghan, please contact us at [email protected] in bid to find his late dad’s Donegal relatives was last modified: August 9th, 2017 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)Tags:daddonegalGerry Monaghansearchlast_img read more