The Association of Croatian Travel Agencies (UHPA) together with its forty agencies has successfully implemented a project to renew the quality management system certificate according to ISO 9001: 2008 and the transition to ISO 9001: 2015, and the certification was carried out by Lloyd’s Register Quality Assurance.The ISO 9001: 2015 standard is an internationally recognized standard introduced by the International Organization for Standardization (ISO) for quality management systems. Successfully implemented quality management system according to ISO 9001: 2015 and operating in accordance with the requirements of this standard is a generally accepted way of working to ensure current and future customers or partners the expected quality of products and services. ISO 9001 certified travel agencies prove their commitment to providing quality services, a system of quality control of products and services and a focus on their continuous improvement.Quality management helps to better understand and monitor customer needs, achieve a greater degree of customer satisfaction and trust, more efficient business, increase productivity and profitability of the company, improve internal communication and achieve continuous growth and development. Minister of Tourism Gari Cappelli emphasized the importance of tourist agencies and their employees for the quality and sustainable development of Croatian tourism and expressed the full support of the Ministry of Tourism and the Croatian Tourist Board for UHPA projects. “Congratulations to all the agencies that have earned this prestigious certificate for their dedicated work and the establishment of a quality management system that makes them more competitive in the tourism market, but also the Association itself. The offer of travel agencies is one of the most important things in the development of tourism, the motivator of the arrivals of our visitors and provides additional value to the entire tourism. Therefore, the Ministry of Tourism will continue to monitor and support the work of the Association of Croatian Travel Agencies and its members who have been working for years on quality and guarantee that guests know what to expect from travel agencies. “The ISO certification project was launched by UHPA in 2012, which resulted in the certification of the first group of members of the Association in 2014, the second group in 2015, and the recertification of forty members in 2017. Today, UHPA is the first professional association in tourism in Croatia to hold the ISO 9001: 2015 certificate and one of the few to enter the certification process with a network of its members and successfully implement a project to implement and certify a quality management system. “Behind us is a great tourist year in which we achieved a record 100 million overnight stays. Travel agencies have certainly made a great contribution to this success. Looking at the turnover achieved this year, I especially want to draw attention to the increase in turnover in the pre-season and post-season. In that period, the majority of traffic is generated through travel agencies. It is nice to see that agencies are an important factor in the tourism sector, and we will certainly remain so with our work, creativity and in the future, regardless of all the challenges and threats that lie ahead.and “, stated Tomislav Fain, President of UHPA.List of agencies that have been awarded the ISO 9001: 2015 certificate Related news:CROATIAN TRAVEL AGENCIES URGENTLY NEED TECHNOLOGICAL PROGRESSHOW CAN TOUR AND ACTIVITY ORGANIZERS COMPETE WITH LARGE ONLINE BOOKING PLATFORMS?
The direct lending portfolio will complement other inflation or interest-rate linked investments in the fund’s hybrid portfolio, which aim to account for 12.5% of the pension fund, or £3bn, by 2017.Other hybrid assets include investments in solar power, property and long-term leases including a £330m commercial property investment in Manchester, currently leased to the Royal Bank of Scotland (RBS).After amending its statement of investment principles last year, the PPF dropped its 70/30 growth/LDI basic portfolio split and created the hybrid asset class to allow it more flexibility to invest in newer asset classes.When searching for a direct lending manager, the PPF said its preferred choice would only lend on an investment grade basis and have capability to source deals directly, or be involved in primary market syndications.Pramerica, one the world’s largest private placement managers, said it had over $20bn (€17.5bn) invested in private fixed income outside of North America, and began lending in Europe in 1996.Direct lending as an asset class has grown in recent years, with some pension funds keen to address the lending gap left by banks’ withdrawal from the market.Read more about direct lending in the recent issue of IPE The UK Pension Protection Fund (PPF) has awarded a £400m (€549m) direct lending mandate to Pramerica Investment Management as it looks to grow its hybrid assets portfolio.After launching a tender over 18 months ago, the £22.6bn PPF settled on the US firm to have it source £400m of direct loans in the next two years.The loans will fall into the lifeboat fund’s hybrid asset class; a growing allocation of investments that act as liability matching assets with growth potential.The PPF’s exposure to direct lending – its first foray into the asset class – will see Pramerica offer UK corporates fixed-rate or inflation-linked loans with maturities in excess of five years.